FAQ’s

Why am I not able to access NETGEAR Arlo Login from any internet browser?

You can try these troubleshooting steps to diagnose NETGEAR Arlo Login difficulties:

  1. Clear your Internet cache and cookies in your internet browser settings. Sometimes settings in your browser session are corrupt. Closing and reopening your browser resolve these kinds of issues.
  2. Sometimes using the wrong password also blocks the access to your NETGEAR Arlo. In this case, try resetting the password by accessing NETGEAR Arlo Login.
  3. The web browser you are using is not compatible with the NETGEAR Arlo Login website. NETGEAR Arlo supports Internet Explorer, Google Chrome, Mozilla Firefox and Safari browsers.
  4. Make sure that you use the correct email address as your username. You must use the same email address that you used to create your NETGEAR Arlo Login account.

How to update the firmware on NETGEAR Arlo cameras?

The NETGEAR Arlo system checks for firmware updates automatically during initial setup. If firmware updates are available for NETGEAR Arlo cameras your devices automatically update after you sync the first Arlo Camera.  The base station reboots and connects to the Internet after the firmware update. When a NETGEAR Arlo camera firmware update is in progress, the light on the camera blinks alternating blue and amber. The light on the camera turns off for one to two minutes while it is installing the firmware. The camera will sync to the base station again and the camera LED will blink blue for 10-15 seconds once the firmware update is completed.

How can you manually update the firmware on your NETGEAR Arlo Cameras?

  1. Launch the NETGEAR Arlo app or log in to your Arlo account with the help of your computer.
  2. Click on settings and select your Arlo base station.
  3. Click on Firmware Update. Do not turn off your base station while the firmware update on the device is in progress.
  4. Wait for the base station firmware update to complete. The base station light blinks green while the firmware is downloading and installing. After the firmware is installed, the base station reboots and the power light will blink amber.
  5. Click on Device Setting.  Select the Arlo camera that you wish to update.
  6. Click on Firmware Update. Do not open the battery door or remove the battery while an Arlo camera is updating and installing the firmware.

How do you change your NETGEAR Arlo password?

  1. Log in to your NETGEAR Arlo account.
  2. Click on settings.
  3. Type in your current password.
  4. Type in your new password and confirm it.
  5. Click on save to apply the new changes to your NETGEAR Arlo account.

How can you place the NETGEAR Arlo Camera in Position Mode?

Position mode on the NETGEAR Arlo Camera is available when the camera is not streaming, recording motion or in Motion Detection mode. When the NETGEAR Arlo camera is in position mode it will stream videos as fast as possible without buffering. In order to place the camera in Position mode you need to perform the following steps:

  1. Launch an internet browser and type in NETGEAR Arlo login in the address bar.
  2. Click Settings. Under camera settings select the camera you want to position.

How can you add a camera from another NETGEAR Arlo account?

  1. Launch an internet browser and type in NETGEAR Arlo login in the address bar.
  2. Log in to the old NETGEAR Arlo account.
  3. Click Settings and then access My Devices.
  4. Click the camera.
  5. The settings for the camera display.
  6. Click on remove Device. The camera is removed from your account.
  7. Log out of the Arlo app.
  8. Sync the camera to the base station again.

What do you mean by Cloud recording on a NETGEAR Arlo Camera?

Everything the NETGEAR Arlo cameras record is sent to the cloud for encrypted storage in your Cloud Recording library. Cloud recording is included in both free and paid plans. The cameras record when they detect motion or sound. Recordings on the NETGEAR Arlo cameras are secured with the username and password you that create. No one else can access your recordings except you. You can access your recordings from any of your Wi-Fi devices like a computer, phone or a tablet. Cloud recording allows you to download and save recordings to your device for long-term usage.

How can you Grant Access to Friends on your NETGEAR Arlo account?

You can add friends to your NETGEAR Arlo account and even choose which cameras they can see and what administrative rights would be available to them. To add a friend to your NETGEAR Arlo account:

  1. Launch an internet browser and type in NETGEAR Arlo login in the address bar.
  2. Click Settings.
  3. Under Account click on Grant Access.
  4. Click on Add and enter the first name, last name and email address of the person that you want to add as a friend.
  5. Click on the cameras that you want the friend to see.
  6. Click on Send Invite. Your friend will receive an email which will allow him to create an Arlo account. When your friend will accept the invitation, the status will change to Accepted.